FAQ

Refund & Cancellation Policy

All items — including custom, made-to-order, and in-stock — are final sale and non-refundable.
Due to the handmade nature of our products, cancellations, returns, and exchanges are not accepted under any circumstances.

Please double-check all details (item, size, color, quantity, shipping address, etc.) before placing your order. We're happy to answer any questions in advance to ensure you're fully confident in your purchase.

Exceptions — We’ve Got You Covered If:

• You received the wrong item
  If we made a mistake (wrong size, color, or product), we'll make it right. Please notify us within 5 days of delivery, and we'll send a corrected item at no cost to you.
  

Processing Times

Please note: Processing time does not include shipping time. Shipping estimates will be provided at checkout or discussed at the point of sale.

• Custom Items:
  Processing time is typically 2–6 weeks, depending on the complexity of the piece and current order backlog.
  
• In-Stock Items:
  Processing time is typically 5–7 business days.
  

Please double-check your order details before submitting. If you have questions or need an expedited timeline, please contact us prior to purchase.

Please Note: Because each item is handmade, minor variations in color, size, or stitching may occur. These variations are a natural part of the handmade process and make each piece one of a kind.